1. Introduction

Your use of the OpenDoors Website at www.opendoors.gr and the Online Platform is governed by these Terms of Use.

This document (referred to as our ‘Terms of Use’) gives you information about the terms upon which we agree to provide, permit and allow you access and use of the Website and Online Platform. We encourage you to print off a copy of this document and refer to it as you use our Systems and Services.

If it is necessary to change the Terms of Use or add or remove any part at any time we will post such changes on www.opendoors.gr. It is your responsibility to check the Website for any changes. You agree to be bound by such changes if you should continue to use the Systems and Services.


2. Acceptable Use Terms

There are rules and standards that you must abide by in connection with your use of the Systems. This is for the protection of all Users.

OpenDoors has the right to enforce those guidelines as it deems appropriate in its sole discretion. This means that if you, or anyone using your Account, OpenDoors password or identifying information, violate these Terms, OpenDoors may take any and all actions from the issuance of a warning to terminating your right to use the Systems (without refund or part credit of any fees paid) to involvement of the appropriate authorities that OpenDoors deems necessary or appropriate. OpenDoors are not required to provide notice prior to terminate your right to use the Systems for violating these Terms, but it may choose to do so.


3. Disclaimer

You expressly agree that your use of, or inability to use, the Systems is at your sole risk. The Systems are provided ’as-is‘ and ’as-available‘ for use, without warranties of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non- infringement.

In no case shall OpenDoors, its Directors, Officers, Employees, Affiliates, Agents or Contractors be liable for any direct, indirect, incidental, special or consequential damages arising from your use of any of the Systems or for any other claim related in any way to your use of the Systems.

Despite having taken reasonable precautions to ensure that the information on this web site is correct, we cannot guarantee its accuracy and we reserve the right to change the information on this web site.

Opinions that are presented on this web site are not information concerning facts. Neither OpenDoors nor any other contributor to this web site can make promises or give any guarantee regarding conditions, quality, performance, accuracy, suitability, fitness or completeness, or the presence of a virus in the content of this web site. Neither can OpenDoors guarantee that the content will be correct, current, delivered without interruption or be free from errors.

4. Notices

OpenDoors may send you notices with respect to the Systems by sending an e-mail message to the email address listed in your OpenDoors Account or by sending a letter via postal mail to the contact address listed in your OpenDoors Account.

5. Legal Principles

You agree that these Terms are not intended to confer and do not confer any rights or remedies upon any person other than you, as a User of the Systems, and OpenDoors.

If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. OpenDoors failure to enforce any right or provisions in the Terms will not constitute a waiver of such provision, or any other provision of the Terms.

The personal information which you give to OpenDoors when registering for access to the Systems will be used in connection with your use of the Systems and will be transferred to and maintained in OpenDoors records in Greece. If you do not consent to this transfer, do not accept these terms and conditions.

6. Data Protection

You understand that by using the Systems, you consent and agree to the collection and use of certain information about you and your use of the Website in accordance with our Privacy Policy. You further consent and agree that we may collect, use, transmit, process and maintain information related to your Account, and any devices or computers registered thereunder, for purposes of providing the Systems, and any features therein, to you. Information collected by us when you use the Systems may also include technical or diagnostic information related to your use that may be used by us to support, improve and enhance our Systems. For more information please read our full Privacy Policy.

7. Registration

In order to take advantage of the Online Platform you will need to register on www.opendoors.gr.

You must provide accurate information about yourself and agree to our verification process. Once registration is complete we will open you an Account free of charge, which will give you access to the Online Platform.

You should keep all your Account information, user names and passwords secret and do not disclose the details to anyone.

As part of our professional obligation it is important that we know who is booking a viewing and whether they are in a position to proceed with a purchase. When a viewing is booked an associate of OpenDoors will contact you to confirm your funding arrangements. We will advise the seller of your position should an offer be made together with the details provided by you on our platform at the time you submit your offer. You may be contacted again by us at the time an offer is made to seek further information and clarification.

8. Access to the Online Platform

Once you have registered with OpenDoors you will be given access to the Online Platform. You will then be able to use the Online Platform subject to these Terms of Use, the Privacy Policy and any other terms and conditions you have agreed to. Please ensure you have full knowledge of these terms and conditions.

9. Your Agreement

You agree that you will NOT use the Systems to:

  • upload, download, post, email, transmit, store or otherwise make available any Content that is unlawful, harassing, threatening, harmful, tortious, defamatory, libellous, abusive, violent, obscene, vulgar, invasive of another’s privacy, hateful, racially or ethnically offensive, or otherwise objectionable;

  • stalk, harass, threaten or harm another;

  • pretend to be anyone, or any entity, you are not — you may not impersonate or misrepresent yourself as another person, entity, another User, an OpenDoors employee, or otherwise misrepresent your affiliation with a person or entity (OpenDoors reserves the right to reject or block any OpenDoors ID or e-mail address which could be deemed to be an impersonation or misrepresentation of your identity, or a misappropriation of another person’s name or identity);

  • engage in any copyright infringement or other intellectual property infringement , or disclose any trade secret or confidential information in violation of a confidentiality, employment, or nondisclosure agreement;

  • post, send, transmit or otherwise make available any unsolicited or unauthorized email messages, advertising, promotional materials, junk mail, spam, or chain letters, including, without limitation, bulk commercial advertising and informational announcements;

  • upload, post, email, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere or limit the normal operation of the Systems (or any part thereof), or any other computer software or hardware;

  • interfere with or disrupt the Systems (including accessing the Systems through any automated means, like scripts or web crawlers), or any servers or networks connected to the Systems, or any policies, requirements or regulations of networks connected to the Systems (including any unauthorised access to, use or monitoring of data or traffic thereon);

  • plan or engage in any illegal activity; and/or

  • gather and store personal information on any other Users of the Systems to be used in connection with any of the foregoing prohibited activities.


You further agree:

  • not to reveal your Account information to anyone;

  • that you are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify OpenDoors of any security breach;

  • that the Products and Services are designed and intended for personal use on an individual basis and you should not share your Account information and/or password details with other individuals and/or corporate bodies;

  • that provided we have exercised reasonable skill and due care, OpenDoors shall not be responsible for any losses arising out of the unauthorised use of your Account resulting from you not following these rules;

  • OpenDoors will never ask you to reveal your account password either verbally or in writing;

  • to provide accurate and complete information when you register with, and as you use the Systems;

    and you agree to update your account information to keep it accurate and complete;

  • that failure to provide accurate, current and complete Account information and data may result in the suspension and/or termination of your Account and/or Products and Services (without refund or part credit of fees paid).

10. Access to your Account and Content

As part of the process of using the Systems certain personal information will need to be disclosed to third parties such as a Seller, prospective Purchaser, legal advisor, Estate Agent, third party web portals and such others as OpenDoors deems necessary to enable them to provide the Systems. By agreeing to these Terms you agree and accept that such information can be disclosed.

For the avoidance of doubt, OpenDoors reserves the right to take control of your Account, including changing your login details and password, in order to enforce all or any element of these Terms or Service Agreement.

11. Using your Information

A prospective Purchaser or Tenant is someone wishing to view a property, to provide feedback, to make an offer to purchase/let or who agrees a sale/let. OpenDoors will need to disclose the name, address and contact details of the prospective Purchaser or Tenant to the Seller or Landlord (and vice versa) in advance of a viewing or any subsequent viewing taking place at the Seller’s or Landlord’s property. By participating in any of the above processes or services, you agree for your information to be disclosed.

11.1 Legal Advisor

OpenDoors will need to disclose the name, address, contact details, proposed purchase address, the amount the property is being sold/purchased for and any conditions of sale in relation to both the Seller and the Purchaser to the Legal Advisors acting on either or both sides of the transaction. By agreeing to these Terms you agree to allow us to do so.

11.2 Estate Agent and Mortgage Advisors

OpenDoors will need to disclose the name, address, contact details, proposed purchase address, the amount the property is being sold/purchased for and any conditions of sale in relation to both the Seller and the Purchaser to any Estate Agent and/or Mortgage Advisor involved in the transaction. By agreeing to these Terms you agree to allow us to do so.

12. Legals

12.1 Intellectual Property Rights

This web site's copyright and content belong to OpenDoors. You may not make a permanent copy of or reproduce this web site or its content in any form. You may not reproduce or incorporate this web site or any of its contents into any other web site. You may only print out or cache temporary copies of the content for your own non-commercial use. You may not link to this web site or frame it without express permission from OpenDoors.

Nothing on this web site may be interpreted as granting any licence or the right to use or distribute the web site's content without written agreement.

12.2 Interruptions and Omissions in This Service

Whilst we strive to ensure a high standard on this web site and to maintain its continuity, the Internet is not always a stable medium, and faults, omissions, interruption in traffic and delays may occur at any time. As a result of this, we bear no ongoing obligation or liability to operate this web site (or any part of it).

12.3 Links

This web site contains links to third parties' web sites over which OpenDoors has no control. OpenDoors bears no liability for the content of third parties' web sites or for any loss that may arise through use of a third party's web site. The presence of a link to a third party does not necessarily mean that OpenDoors recommends the web site in question or that OpenDoors collaborates with the owner of this web site.

1. Introduction

This Privacy Policy aims to give you a clear view of how we use personal information that you provide, our dedication to protecting it, your rights and the options you have to control your personal information and protect your privacy. It also outlines what personal information we collect about you when you visit our website, when you speak to a member of OpenDoors, and how we use your personal information and the third parties we will share it with.

The phrases “OpenDoors”, “us” or “we” shall, when used herein, mean those members of OpenDoors on behalf of and in respect of whom this Statement is made. Any reference to “you” or “your” refers to anyone whose personal information we process.

By using the OpenDoors website or otherwise providing your Personal Information to OpenDoors, you agree to the collection, use and sharing of your information in accordance with this Privacy Statement. Please read this Privacy Statement carefully and contact us if you have any questions.

This Privacy Notice explains;

  • What personal information is

  • What personal information we collect

  • How we use your personal information

  • How we protect your personal information

  • How long do we keep your personal information

  • Information sharing

  • How long we keep your personal information

  • How we will contact you

  • You and your information

  • Cookies and other technologies

  • Updates to our Privacy Policiy and how to contact us

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

2. What is personal information

Personal information is information, or any combination of separate pieces of information, that could be used to identify you. This could include information such as name, contact details, date of birth and bank account details.

Some personal information is classified as "special" data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

3. What personal information we collect

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).

Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

If you are selling or letting a property through us;

  • We will collect a contact telephone number to get in touch with you about organising viewings and updating you on any offers received or rental applications for your property.
  • Where you are not the legal owner of the property we will request details from you as to your ability to sell or let the property such as a Power of Attorney, Guardianship Order or Grant of Probate.
  • We will collect your bank account details to arrange onward payment of rent due to you.

If you wish to rent a property we are listing;

  • Specific access requirements so that we can find a property that is suitable for your needs.
  • Your bank / building / similar account details to allow us to manage an approved tenancy deposit account for you and to set up your rental payments.

If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our site, view our online content or use any of our other services; and information we collect about you from other sources.

3.1 Information we collect directly from you

We collect information directly from you when you choose to create an account on our website, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name

  • E-mail address

  • Postal address

  • Username and password

  • Telephone and/or fax number

  • Date of birth

  • Demographic information

  • Payment information (such as a credit card) and bank account details

  • Future communication preferences

3.2 Information we collect when you visit our site

We use cookies and other technologies to collect information when you visit our site. The following are examples of information we may collect:

  • IP address

  • Web pages you view

  • Links you click

3.3 Information we collect from other sources

  • We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

  • Name

  • Postal address

  • Email address

  • Date of birth

  • Income level

  • Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content

4. How we use your personal information

We use the information we collect to provide you products, services and other content tailored to your interests, and to conduct other business operations. OpenDoors will not share your information for marketing purposes with other companies unless you have consented to us doing so.

The following are examples of how we may use the information we collect:

  • Answer your questions or respond to your requests

  • Develop new products and services

  • Create and manage your account

  • Process your transaction

  • Protect against or identify possible fraudulent transactions

  • Send you email and/or postal messages with information about OpenDoors brands and other content we think may be of interest to you

  • Telephone you about OpenDoors’ brands and other content we think may be of interest to you

  • Develop and provide marketing tailored to your interests

  • Personalise your experience on our websites by presenting products and information tailored to you

  • Allow you to participate in social sharing on our websites

  • Analyse the use of, and develop, our products, services and marketing

  • Enforce our Terms of Use and otherwise manage our business

OpenDoors will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, OpenDoors will provide you with reasonable notice ensuring that your consent is provided on an informed basis.

5. How we protect your personal information

We are committed to protecting your personal information and implement appropriate technical, organisational and physical security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction or damage.

The measures we have taken in securing this include:

  • Storing client filed on our secure client management system. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.

  • Storing hard copy documentation in locked cabinets.

6. How long do we keep your personal information

We will keep your personal information for one year from your last interaction with us unless we have a legal obligation to retain that information for a longer or shorter period. The period for which we will keep your personal information will largely depend on the type of service you have requested from us.

7. Information Sharing

7.1 Co-promotions with carefully selected business partners

We from time to time may collect personal and other information for a co-promotion or joint program with a business partner and share your information with that business partner. For these programs we will make clear at the point of collection that the information will be shared with OpenDoors and the participating business partner and ask for your consent as required by applicable laws.

7.2 Third-party service providers

We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your Personal Information with them. We provide our service providers with only the Personal Information they need in order to perform the services we request, and we require that they protect this information appropriately and not use it for any other purpose.

For example, we may rely on a third party service provider to:

  • Fulfil your service requests and answer your questions

  • Host our sites and deliver our email or other communications

  • Manage payments or take other actions on our behalf

  • Analyse our data, sometimes combined with data from other sources, to send you communications

  • Conduct research and analyse data to improve our products, services and site

  • Perform other services that we request

Where permitted by law, we combine Personal Information about you that OpenDoors has collected with Personal Information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use OpenDoors data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication.

7.3 Other situations

We may transfer or otherwise process your personal information:

  • As part of the sale of an OpenDoors brand to another company

  • When we have received your instruction to pass the sale of your property to another agent

  • To protect, defend or exercise the rights and property of OpenDoors (including enforcing our Terms of Use)

  • When required by law and/or government authorities

7.4 Aggregated and non-personal information

We share aggregated and/or anonymous information that does not identify you for OpenDoors business purposes. For example, we may disclose the number of visitors to the OpenDoors site. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.

8. How we will contact you

We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

8.1 E-mail Communications

You can stop receiving promotional email messages from OpenDoors by following the opt-out instructions provided in any such message you receive or via your online account.

8.2 Postal Mail

You can stop receiving promotional postal mail from OpenDoors by contacting us via email at info@opendoors.gr.

8.3 Telephone Marketing

We only call you if you explicitly ask us to (you opt in). You can stop receiving telephone marketing calls by either telling us when we call you, or you can email us at info@opendoors.gr to opt out.

PLEASE NOTE: We may keep information for record keeping to ensure we fulfil your request not to send particular types of messages.

9. You and your information

You have a number of rights in relation to your personal information, these include the right to:

  • Be informed about how we use your personal information.

  • Obtain access to your personal information that we hold.

  • Request that your personal information is corrected if you believe it is incorrect, incomplete or


  • Request that we erase your personal information. (see 10.2 Data Deletion)

  • Ask us to restrict our data processing activities where you consider that:

    • personal information is inaccurate.

    • our processing of your personal information is unlawful.

    • where we no longer need the personal information but you require us to keep it to

      enable you to establish, exercise or defend a legal claim.

    • where you have raised an objection to our use of your personal information.

  • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information.

  • Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information.

9.1 Access

We take steps to keep your personal information accurate and up to date. Our System provides us access to view or update personal information you provided when you registered online. You may also visit your Account to correct or remove information you think is inaccurate.

9.2 Data Deletion

You can delete your OpenDoors online account at any time. This will erase any personal information in your account that we have about you and it will mean any data about how you’ve used the online account will be made anonymous.

Deleting your online account won’t delete any data you’ve shared with OpenDoors for reasons that aren’t connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us and we will deal with your request as necessary under applicable law.

9.3 Other rights

To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us.

9.4 Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

9.5 Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us.

10. Cookies and other technologies

OpenDoors and our third-party service providers use a variety of technologies to assess how our site is used, to personalize your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:

10.1 Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

10.2 Other Technologies

We may use third-party web analytics services on our Site, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

The providers of third-party plug-ins and widgets on our Sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the Sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.

10.3 Links to Third Party Sites and Social Media

The OpenDoors site may include links to third-party sites. OpenDoors does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

10.4 User Generated Content

Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. OpenDoors cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. OpenDoors is not responsible for the results of such postings.

10.5 Links to other websites and apps

Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

11. Updates to our Privacy Policy and how to contact us

We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to info@opendoors.gr.